Common questions about ordering, delivery, packaging, and research-only supply.
How do I place an order?
Add your selected products to the cart, proceed to checkout, and enter your delivery details.
You will then receive a confirmation email containing bank transfer payment instructions.
What payment methods are accepted?
We currently accept UK bank transfer only.
Payment details are provided securely by email once checkout is completed.
When will my order be dispatched?
Orders paid before 3PM are dispatched the same working day, where possible.
Orders placed after 3PM are dispatched the next working day.
Do you offer next-day delivery?
Yes. All UK orders are sent using a tracked next-day delivery service once dispatched.
Is packaging discreet?
Yes. All orders are shipped in plain, unbranded packaging with no external reference to contents.
What is included with pen-format products?
Where applicable, pen-format products are supplied with sealed accessories intended for laboratory handling and measurement.
No usage, administration, or protocol guidance is provided.
What is included with vial-format products?
Where applicable, vial-format products may include sealed laboratory accessories.
These are supplied for handling and measurement purposes only.
What happens if I abandon checkout?
If checkout is abandoned, you may receive a secure reminder email allowing you to resume your order later.
Do I need an account?
No. Guest checkout is available.
Creating an account allows access to order history and saved delivery details.
Do you accept returns or refunds?
Due to the nature of research materials, opened items cannot be returned.
If an order arrives damaged or incorrect, please contact us promptly.
Are these products for human consumption?
No. All products are supplied strictly for laboratory research use only.
They are not approved for human consumption, and no medical or health claims are made.