Privacy Policy

Last updated: 21 July 2026

At Lumina (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you use our website www.lumi24.org (the “Site”).

1. Information we collect

We may collect and process the following types of information:

• Contact details – such as your name, email address, phone number and delivery address.
• Order information – details of products you purchase, order totals, references and status.
• Account details – if you create an account, your login email and any preferences linked to your profile.
• Technical data – IP address, browser type, device information and basic usage data collected via cookies or similar technologies.

2. How we use your information

We use your personal data to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Manage your account and show you your order history.
• Respond to your enquiries and provide customer support.
• Send one reminder about an unfinished checkout unless you opt out when providing your email address. Every reminder includes a further opt-out.
• Improve the Site, security and user experience.
• Comply with legal obligations, including record-keeping and tax requirements.

3. Legal basis for processing (UK & EU users)

We process your personal data on the following legal bases:

• Contract – to process your orders and provide the services you request.
• Legitimate interests – to run and improve our business, prevent fraud and maintain security.
• Legal obligation – to comply with applicable laws and regulations.

4. How we store and protect your data

We use reputable third-party services to store and process data (for example, secure cloud databases and email providers). We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law (such as for tax and accounting requirements).

5. Sharing your information

We do not sell your personal data. We may share limited information with:

• Service providers – such as email providers, website hosting, payment-related services and delivery couriers, strictly for the purpose of operating the Site and fulfilling orders.
• Professional advisers – such as accountants or legal advisers, where necessary.
• Authorities – where required by law or to protect our rights and the safety of others.

6. Cookies and similar technologies

The Site records basic, first-party usage information so we can understand which pages are useful. This includes the page visited, time of visit, referring website domain and a random session identifier stored only for the current browser tab. This analytics system does not set cookies, store your IP address or browser fingerprint, and it honours your browser’s Do Not Track setting. Essential browser storage may still be used for features such as the shopping basket and account session.

7. Your rights

Depending on your location, you may have rights over your personal data, such as:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your data, where applicable.
• Restriction or objection to certain types of processing.
• Data portability, where applicable.

To exercise your rights, please contact us using the details below.

8. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party services you use.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lumina
Email: luminaweight@gmail.com

This document is provided for general informational purposes and does not constitute legal advice. You may wish to obtain independent legal advice to ensure this policy meets your specific requirements.