Lumina📦
Existing orders
Include your order reference, the email used at checkout and a short explanation of what you need help with.
Lumina support
How can we help?
Get help with an existing order, delivery question or product listing. Include the details below and we can respond more efficiently.
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Delivery support
For delayed or damaged parcels, include your order reference and photographs where relevant.
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Product questions
We can clarify product listings, stock and formats. We cannot provide medical, dosage or administration advice.
Email support
Send us the details
We aim to reply as soon as practical. Sending a second message about the same issue may slow down matching your request.
What to include
- Your order reference, if the message relates to an order.
- The full name and email address used when ordering.
- A concise description of the issue or question.
- Relevant photographs for damaged or incorrect items.
- Never email sensitive payment or banking details.
Answers may already be available
Our information pages cover common questions about delivery, returns and research-only supply.